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Privacy Policy

Last updated: 23/06/2025

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Kimber Optical is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

 

1. What Information We Collect

We may collect the following types of personal information:

  • Full name

  • Contact details (address, email, phone number)

  • Date of birth

  • Medicare or health fund details

  • Eye health and vision information

  • Medical history relevant to eye care

  • Prescription details

  • Payment or billing information (where applicable)

  • Website usage data (via cookies and analytics tools)

 

2. How We Collect Your Information

We may collect your information through:

  • In-person visits and consultations

  • Online bookings and web forms

  • Phone calls and email correspondence

  • Use of our website and digital platforms

  • Referrals from other healthcare providers (with your consent)

 

3. Why We Collect Your Information

Kimber Optical collects your personal information to:

  • Provide high-quality optometry services and eye care

  • Maintain accurate patient records

  • Fulfil legal and regulatory requirements

  • Process payments and health fund claims

  • Send appointment reminders or updates

  • Improve our services and customer experience

 

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Health professionals involved in your care (e.g., GPs or specialists)

  • Health funds or Medicare for claims purposes

  • IT or service providers assisting in practice operations

  • Legal, regulatory, or government authorities as required by law

We do not sell or share your personal information for unrelated marketing purposes.

 

5. How We Store and Protect Your Information

We store your information securely in both electronic and paper formats. Reasonable steps are taken to protect your data from misuse, loss, unauthorised access, or disclosure. This includes secure systems, password protection, and staff training in privacy obligations.

 

6. Accessing and Correcting Your Information

You have the right to access or correct your personal information held by us. To make a request, please contact us using the details below. We may need to verify your identity before providing access.

 

7. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (e.g., Google Analytics) to improve your browsing experience. These tools may collect non-identifiable information such as browser type, pages visited, and time spent on site.

You can disable cookies in your browser settings if you prefer.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of the updated policy.

 

9. Contact Us

If you have any questions, concerns, or complaints about your privacy or this policy, please contact:

 

Kimber Optical
Shop 2, 4-6 The Avenue, Hurstville, 2220
9580 5845
admin@kimberoptical.com.au
www.kimberoptical.com.au

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We will respond to all enquiries or complaints promptly in accordance with the Privacy Act 1988 (Cth).

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